
Magento Support and Maintenance by Encomage
Your Magento store. Always online. Always improving.
Encomage presents Care+ - Support and Maintenance
Keep your store always online and improving with 24/7 expert support, certified engineers, and transparent processes that drive eCommerce success.
Magento CARE+ - support & growth
A premium support plan for store owners who want stable operations, regular improvements, and instant reaction to issues. Perfect for growing businesses that need reliability without building a full in-house team.
What's Included in CARE+ Magento support and maintenance services

Monitoring & Security
- Log & cron monitoring
- Security patch installation
- Bug and error fixing

Performance Optimization
- CLS, LCP, FCP optimization
- Mobile version support
- Caching & server setup

Module Support
- Third-party module updates
- Compatibility checks
- Custom module maintenance

Planning & Communication
- Monthly tech lead call
- Slack/Telegram channel
- Backlog management
Get Started in 3 Steps

Book a free consultation
Get a 30-minute review of your store to identify the support that matters most.

Get your support plan
Get a customized plan for the support and maintenance services you need

Launch with our team
Start worry-free operations with our team handling setup and 24/7 support.
Your technical issues will be under our CARE+
We ensure your store stays stable, secure, and optimized - so you can focus on growth while we handle the rest.
Who it's for
Small business, 1 store
Medium business, up to 2 storefronts
Active stores, marketplaces
High-load, multi-warehouse projects
Services
- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours
- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours
- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours
- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours
Hours / month
4 h
8 h
16 h
on request
SLA
48 h
Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 48 hours.
24 h
Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 24 hours.
12 h
Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 12 hours.
< 4 h (24/7)
Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 4 hours.
Price
$549
$600
$849
$1000
$1449
$1800
from $2500
Got questions? We've got answers
General Questions

Support & Services

Workflow & Communication

Pricing & Plans

Security & Reliability

Related Case Studies
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