Encomage presents Care+ - Support and Maintenance

Keep your store always online and improving with 24/7 expert support, certified engineers, and transparent processes that drive eCommerce success.

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Magento CARE+ - support & growth

A premium support plan for store owners who want stable operations, regular improvements, and instant reaction to issues. Perfect for growing businesses that need reliability without building a full in-house team.

What's Included in CARE+ Magento support and maintenance services

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Monitoring & Security

  • Log & cron monitoring
  • Security patch installation
  • Bug and error fixing
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Performance Optimization

  • CLS, LCP, FCP optimization
  • Mobile version support
  • Caching & server setup
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Module Support

  • Third-party module updates
  • Compatibility checks
  • Custom module maintenance
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Planning & Communication

  • Monthly tech lead call
  • Slack/Telegram channel
  • Backlog management

Get Started in 3 Steps

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Book a free consultation

Get a 30-minute review of your store to identify the support that matters most.

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Get your support plan

Get a customized plan for the support and maintenance services you need

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Launch with our team

Start worry-free operations with our team handling setup and 24/7 support.

Your technical issues will be under our CARE+

We ensure your store stays stable, secure, and optimized - so you can focus on growth while we handle the rest.

Basic
Pro
Premium
Enterprise+

Who it's for

Small business,
1 store

Medium business, up to 2 storefronts

Active stores, marketplaces

High-load, multi-warehouse projects

Services

- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours

- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours

- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours

- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours

Hours / month

4 h

8 h

16 h

on request

SLA

48 h

Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 48 hours.

24 h

Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 24 hours.

12 h

Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 12 hours.

< 4 h (24/7)

Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 4 hours.

Price

$549

$600

$849

$1000

$1449

$1800

from $2500

Who it's for

Basic

Small business, 1 store

Pro

Medium business, up to 2 storefronts

Premium

Active stores, marketplaces

Enterprise+

High-load, multi-warehouse projects

Services

Basic

- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours

Pro

- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours

Premium

- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours

Enterprise+

- 24/7 availability
- SLA response time
- Security checks
- Downtime monitoring
- Guaranteed development hours

Hours / month

Basic

4 h

Pro

8 h

Premium

16 h

Enterprise+

on request

SLA

Basic

48 h

Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 48 hours.

Pro

24 h

Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 24 hours.

Premium

12 h

Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 12 hours.

Enterprise+

< 4 h (24/7)

Critical issues are prioritized and resolved immediately to minimize downtime or impact 24/7. Start of other tasks are addressed within a standard resolution window of up to 4 hours.

Price

Basic

$549

$600

Pro

$849

$1000

Premium

$1449

$1800

Enterprise+

from $2500

Got questions? We've got answers

What our clients said

"Encomage has delivered a stable site with the client's desired features. The team is highly responsive, ensuring every task is completed on time and that all queries or concerns are promptly addressed."

Oliver Kraus
Fractional CTO & Tech Adviser, Rocket Surgeon

"Encomage has completed the work in a timely manner, keeping the client informed through a project board. The team is approachable, responsive, and thorough. Encomage's technical expertise…"

Kay Johnson
Owner, Healthful Pets

"They work pretty conscientiously in order to deliver the best valuable solution in any field. The payment platform received positive feedback and was commended for the UX design."

CEO
CEO, Fintech Company

"One memorable outcome is when our order fulfillment process became highly efficient due to Encomage's customizations. Encomage has helped the client reach their goals."

Zach Martin
Co-Owner, Niche Products E-Retailer
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"Since onboarding the team, the company was able to see a difference in the performance of the platform. The company appreciated that the team was responsible and well-organized."

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Evgeny Vasyutin
CEO, A-SHOP.UA
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"The sites made by Encomage were a critical component of client's business throughout the project, enabling their e-commerce functionality to get off the ground and become profitable."

Peter Mofadi
General Manager, Online Bicycle Store

"Encomage completed the project and the new extension has been implemented. The project management was effective. The communication was also good."

Julia Mizger
CEO of E-Commerce shop, Mebels.kz

"Andrii and his company Encomage did hundreds of hours of work for me. Helped customize and debug my webstore during some very challenging times. Would recommend."

Upwork Customer
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Ready to secure and grow your Magento store?

Fill out the form for expert Magento support.

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